bdok2 Privacy Policy

Section 1 Introduction

bdok2 is a trusted online betting and casino platform for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy ("Policy") explains how bdok2 ("we", "our", "platform") collects your personal information, how it is used and disclosed, and what measures we take to keep it secure.

Please read this privacy policy carefully before using our services through the bdok2 website (bdok2.cam), mobile application, or any other digital channel. If you have any questions, you may contact our support team.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy, as these three documents together form the basis of your relationship with bdok2.

Section 2 Types of Information Collected

bdok2 may collect the following types of information to provide its services:

2.1 Personal Identity Information

• Full name and identifying details
• Date of birth (for age verification — for those aged 21 or above only)
• National ID or passport number (for KYC verification)
• Address and location details
• Phone number and email address

2.2 Financial Information

• Deposit and withdrawal details
• bKash, Nagad, Rocket, Upay, or bank account details (for transaction verification)
• Transaction history and amounts

2.3 Activity Information

• Gaming history, betting records, and win/loss information
• Time spent on the platform and browsing activity
• Preferred game types and usage patterns
• Promotion and bonus claim information

2.4 Technical Information

• IP address and device identifiers
• Browser type, version, and operating system
• Information collected from cookies and similar tracking technologies
• Login time, logout time, and session information

Section 3 How We Collect Information

bdok2 collects your information in various ways:

• Directly from you: Information you provide during registration, login, deposit or withdrawal, KYC verification, and support requests.
• Automatically: When you use our platform, certain information is collected automatically through cookies, log files, and similar technologies.
• From third parties: Relevant information may be collected from payment providers (such as bKash, Nagad), identity verification services, or fraud prevention services.

Section 4 Purpose of Using Information

bdok2 uses your information for the following legitimate purposes:

4.1 Service Delivery and Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Providing gaming services, bonuses, and promotions
• Providing customer support — in Bengali via 24/7 live chat

4.2 Legal and Regulatory Obligations

• Completing age verification (21+ confirmation) and the KYC process
• Anti-money laundering (AML) compliance and fraud detection
• Enforcing responsible gambling policies and implementing self-exclusion

4.3 Improvement and Personalization

• Improving platform performance and user experience
• Recommending games, offers, and promotions based on your preferences
• Diagnosing and resolving technical issues

4.4 Communication

• Sending important account-related notifications
• Keeping you informed about new promotions, bonus offers, and updates (based on your consent)
• Responding to support requests

Section 5 Data Storage and Protection

bdok2 takes the protection of your personal information very seriously. We apply industry-standard technical and organizational security measures:

• SSL/TLS Encryption: All data transferred between you and our servers is protected with the highest standard SSL encryption.
• Data Encryption: Stored sensitive information, particularly financial and identity-related data, is kept in encrypted form.
• Access Controls: Only authorized personnel may access your information, and only when necessary.
• Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Security Audits: We regularly evaluate and update our security measures.

5.1 Data Retention Period

bdok2 retains your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention needs.

Section 6 Sharing Information with Third Parties

bdok2 does not sell, rent, or share your personal information with third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We may share necessary information with the following service providers who perform specific functions on our behalf:

• Payment processors (bKash, Nagad, Rocket, Upay, bank transfer) — to complete transactions
• Identity verification services — to complete the KYC process
• Fraud detection services — to ensure a safe environment
• Game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.) — to provide gaming services

All these partners are contractually bound to uphold our privacy standards and may not use your information for any other purpose.

6.2 Legal Obligations

We may be required to disclose necessary information in response to court orders, legal processes, or lawful requests from government authorities. Information may also be provided to regulatory bodies if there is suspicion of money laundering or any other unlawful activity.

6.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will provide advance notice, and the new owner will also be bound to comply with this privacy policy.

Section 7 Cookies and Tracking Technologies

The bdok2 website uses cookies and similar tracking technologies that help improve the functionality of our platform and the user experience.

7.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform (login sessions, security verification). These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (language preference, game history).
• Analytical Cookies: Collect anonymous statistics to help us understand how our platform is used.
• Marketing Cookies: Used to display relevant ads and offers based on your interests.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of our platform.

Section 8 Your Rights

As a bdok2 user, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction or updating of inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent given for the processing of personal information at any time.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat. We will respond to your request as promptly as possible and within the timeframe set by applicable law.

Section 9 Privacy of Minors

bdok2's services are for individuals aged 21 or above only. We do not intentionally collect any personal information from minors. Age verification during registration is mandatory.

If we find that a minor is using our platform or that a user is under the age of 21, we will immediately close the relevant account and delete any collected information.

Section 10 Changes to the Privacy Policy

bdok2 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy:

• We will change the "Last Updated" date at the top of this page.
• Depending on the nature of the changes, we may notify you by email or through the platform.
• For significant changes, we may seek your explicit consent before the updated policy takes effect.

Continuing to use our platform after the updated privacy policy is published means you accept the updated policy. If you do not agree to the changes, please stop using our services and contact us to close your account.

Section 11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

Our privacy team generally tries to respond to your request as quickly as possible.